In this Policy
Customer means any person or entity who engages Vudoo for subscription, professional and related services.
Covered Person means any Customer ( where the context requires ) and any employee, contractor or agent of a Customer of Vudoo
Vudoo means Vudoo Pty Ltd of 1/28 Down Street Collingwood, Victoria, Australia
Information means any information provided by a Customer or a Covered Person to Vudoo, including without limitation Personal Information.
Personal Information means information whether recorded in a material form about a natural person whose identity is apparent, or can reasonably be ascertained, from the Information.
Vudoo’s General Commitment to protect and respect Privacy
Use of Information
Vudoo in the course of its business and in particular in communicating with Customers will receive Information from Customers and Covered Persons. Vudoo collects the information for the purpose of its internal business records, as well as to directly interact with Customers for the purpose of marketing and providing information to Customers. Any direct marketing will include a means by which Customers may opt out of receiving further marketing information.
Vudoo will at all times assume:
- That Information supplied may contain Personal Information.
- That the parties listed in the Information have consented to direct communications from Vudoo.
- That the provider of the Information has itself complied with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Vudoo will not use Information except as required
Vudoo does not share Information provided to it by a Customer or a Covered Person with other organisations unless:
- It is given express consent; or
- Where sharing is otherwise required or permitted by law.
Vudoo will only use Information provided for the purposes of fulfilling its obligations to the Customer or Covered Person that supplied the information. If Vudoo agrees to and a Customer chooses to access their own Customer information through Vudoo’s website ( “the Vudoo Platform” ), such as account and user information, analytics data and the like, use of the Vudoo Platform could increase the potential for security breaches.
Protection of Information
Vudoo keeps the Information provided to it for as long as it is required for the specified task or as required by law. Vudoo will use Information only in ways that are compatible with the purposes for which it was collected or subsequently authorised by the Covered Person. Vudoo will only collect and store Personal Information where there is a business requirement to fulfil the purpose of the request and will retain such information no longer than appropriate to fulfil the purpose of the request.
Access to Information & Complaints
Vudoo will allow Customers and Covered Persons access to Information on written request, subject to proof of identity. Vudoo will promptly action any reasonable written request to update or correct any Information.
If a Customer or a Covered Person has a complaint concerning Vudoo’s collection or handling of information then the complaint must be directed to Vudoo management ( email address: firstname.lastname@example.org ) in the first instance and it will be responded to within 45 days ( “the Response” ). If the Customer or Covered Person is not satisfied with the Response then they will have the right to have the complaint reviewed by the Privacy Commissioner and the Response will provide details of how to make application for review.
All users of Vudoo’s website and in particular the portal, including any use of the features and tools within it, agree not to post or otherwise submit any Information that either causes any harm to any person or that is illegal or otherwise unlawful, including without limitation any hateful, harassing, pornographic, morally offensive, racist, criminal, obscene, defamatory or may encourage conduct that would be considered a criminal offence or give rise to civil liability.